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Mid-level Transportation, logistics, storage Jobs in Kenya
6
jobs
Swissport Kenya Ltd
Service Delivery Lead, Passenger Services
Nairobi, Kenya
Kenya Airways
Digital Engagement Specialist
Nairobi, Kenya
Bolt
Outsourcing Operations Lead
Nairobi, Kenya
Employd Staffing Solutions
Only on FuzuSales Executive
Nairobi, Kenya
Swissport Kenya Ltd
Head Of Commercial - Africa
Nairobi, Kenya
Bolt
Senior Operations Specialist
Nairobi, Kenya
Basigo
CLOSEDSoftware Product Manager
Nairobi, Kenya
Kenya Airways
CLOSEDCommercial Manager - China
Nairobi, Kenya
Deutsche Post DHL Group
CLOSEDSales Executive - Hillebrand Gori Kenya
Nairobi, Kenya
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Bolt
CLOSEDOutsourcing Operations Lead
Nairobi, Kenya
Closing: May 24, 2024
8 days remainingPublished: May 13, 2024 (3 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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- We are seeking a professional with proven track record in duty management with aviation services with a service delivery orientation that will lead, motivate, engage and inspire all staff across multiple teams to ensure the delivery of great customer experiences in line with Swissport formula.
Qualifications and Competencies
- Diploma or higher
- 5 years' experience in Passenger Services in Aviation with 3 years leading a team in customer services
- Working knowledge of DCS systems
- Computer literate (Office Word, Excel, PowerPoint)
- Customer oriented
- Leadership and people management skills
- Problem solving and decision-making
Responsibilities
- We are seeking a professional with proven track record in duty management with aviation services with a service delivery orientation that will lead, motivate, engage and inspire all staff across multiple teams to ensure the delivery of great customer experiences in line with Swissport formula.
Qualifications and Competencies
- Diploma or higher
- 5 years' experience in Passenger Services in Aviation with 3 years leading a team in customer services
- Working knowledge of DCS systems
- Computer literate (Office Word, Excel, PowerPoint)
- Customer oriented
- Leadership and people management skills
- Problem solving and decision-making
- Plan and deploy resources to ensure that we are collectively successful by producing daily allocations in line with customers and operations requirements
- Ensure available resources are used to the optimum level (monitor and control overtime payments within targeted budgets)
- Supervise/control and follow up staff attendance and absences
- Lead the team to ensure we deliver consistently great customer experiences at every touchpoint
- Responsible for the disciplinary process of the team
- Support and identify training needs and coordinate with training department
- Responsible for performance monitoring, coaching and developing the team
- Create and maintain a progressive, open feedback culture by managing the performance of employees
- Ensure senior management is informed of critical issues such as flight irregularity, safety accidents in a timely manner
- Maintain, monitor and report on agreed key performance indicators (KPI's) using all available tools and systems.
- Resolve all customer service challenges in a timely manner
- Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience
- Maintain and control activities to ensure work safety, health and environmental protection within the area of responsibility
- Initiate investigations on irregularities, accidents or complaints as per our standard reporting requirements
- Manage and contribute towards change within the operational environment
- Ensure deployment of the Corporate QHSE Manual
- Ensure all Swissport employees are familiarize with the Code of Conduct.
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